Jexora Velnur
Mobile App Support & Updates
Cairo, Egypt
Mobile App Support That Actually Works
Your app broke at 2 AM? Users complaining about crashes? We've been there. For the past seven years, we've helped Egyptian businesses keep their mobile apps running smoothly while they focus on what they do best.
No corporate nonsense. Just real people who understand that when your app goes down, your business feels it immediately.
What We Actually Do
Instead of promising the moon, here's exactly how we help businesses keep their mobile apps working properly.
Emergency Bug Fixes
That critical bug that appeared after your latest update? We'll track it down and fix it. Most issues get resolved within 24 hours because we know waiting isn't an option when users are affected.
Performance Improvements
Slow loading screens and crashes frustrate users. We analyze your app's performance data, identify bottlenecks, and implement targeted improvements that users actually notice.
Feature Updates
Need to add new functionality or modify existing features? We handle the development, testing, and deployment while keeping your current users happy throughout the process.
Platform Compatibility
Apple and Google regularly update their platforms. We ensure your app stays compatible with new iOS and Android versions before your users encounter problems.
Karim Elkady
Handles iOS and Android debugging. Previously worked with three major Cairo-based fintech companies.
Nadia Farouk
Coordinates updates and communicates with clients. Ensures nothing falls through the cracks during maintenance cycles.
How We Handle Your App Maintenance
We've learned from supporting over 150 mobile apps that the key is preventing problems before they affect users. This means regular monitoring, proactive updates, and honest communication about what needs attention.
Most support services wait for problems to appear. We prefer catching issues during our weekly health checks – it's less stressful for everyone involved.
- Weekly automated testing across different devices and OS versions
- Performance monitoring with alerts for unusual behavior patterns
- Staged deployment process that catches issues before reaching all users
- Direct communication channel for urgent issues outside business hours
- Detailed monthly reports explaining what we've maintained and improved
The businesses we work with appreciate that we explain technical issues in plain language. No need to decode developer jargon when you just want to understand what's happening with your app.
Our Maintenance Process
Here's exactly what happens when you need app support, from the moment you contact us to the final deployment.
1
Issue Assessment
We review your app's current state, identify the specific problems, and provide a realistic timeline for fixes. No sugar-coating – if something will take two weeks, we tell you upfront.
2
Development & Testing
Our team works on the fixes while testing everything on multiple devices. We use the same testing environment as your production app to catch potential conflicts early.
3
Staged Deployment
Updates go live gradually – first to a small group of users, then to everyone. This approach has prevented several major issues from affecting entire user bases.
4
Monitoring & Documentation
We monitor the app's performance for 48 hours after any update and document all changes. You receive a summary of what was fixed and recommendations for preventing similar issues.
Ready to Get Your App Properly Maintained?
Let's discuss your app's current challenges and create a maintenance plan that actually fits your business needs. No obligations, just honest advice about what your app requires.
Schedule a Consultation