Who We Are

Jexora Velnur operates as a mobile app support and updates service provider based in Cairo, Egypt. We help businesses maintain and improve their mobile applications through ongoing technical support and regular updates.

This privacy policy explains how we collect, use, and protect your personal information when you work with us or use our services. We believe in being transparent about our data practices.

Information We Collect

When you engage our services, we collect information that helps us provide better support for your mobile applications:

How We Use Your Information

Your information helps us deliver reliable mobile app support services. Here's what we do with the data we collect:

• Provide technical support and app maintenance services
• Communicate with you about service updates and issues
• Process payments and maintain billing records
• Improve our services based on usage patterns and feedback
• Comply with legal requirements in Egypt and international standards
• Protect against fraud and ensure service security

Data Storage and Security

We take data security seriously and implement multiple layers of protection:

• All data is encrypted both in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your information
• Secure backup systems with encrypted storage
• Regular staff training on data protection best practices

Your information is stored on secure servers located in data centers that comply with international security standards. We retain your data only as long as necessary to provide services or as required by Egyptian law.

Your Privacy Rights

Under Egyptian data protection laws and international standards, you have specific rights regarding your personal information:

Information Sharing

We share your information only in limited circumstances necessary for service delivery:

• With app store platforms when submitting updates on your behalf
• With cloud service providers who help us maintain secure infrastructure
• With payment processors for billing and invoice management
• When required by Egyptian law or valid legal process
• With your explicit consent for specific business purposes

All third parties we work with are bound by strict confidentiality agreements and must meet our security standards.

Data Retention

We keep your information for different periods depending on the type of data:

• Contact and project information: For the duration of our business relationship plus 3 years
• Technical support records: 2 years after final service delivery
• Financial records: 7 years as required by Egyptian tax law
• Marketing communications: Until you unsubscribe or withdraw consent

After these periods, we securely delete your information unless longer retention is required by law.

International Data Transfers

Some of our technical infrastructure partners operate outside Egypt. When we transfer your data internationally, we ensure:

• Adequate protection through standard contractual clauses
• Compliance with Egyptian data protection requirements
• Regular monitoring of data handling practices
• Secure encryption during all data transfers

Cookies and Website Data

Our website uses minimal cookies to improve your experience:

• Essential cookies for website functionality and security
• Analytics cookies to understand how visitors use our site
• No third-party advertising or tracking cookies

You can control cookie settings through your browser, though some website features may not work properly if cookies are disabled.

Changes to This Policy

We review this privacy policy regularly and update it when our practices change or when required by law. When we make significant changes:

• We'll notify existing clients by email
• Post the updated policy on our website with a new effective date
• Provide a summary of key changes when practical

Continued use of our services after policy updates indicates your acceptance of the changes.